Terms of Service
Last updated: 2026-07-25
These Terms of Service (“Terms”) govern your access to and use of Atlas Ally (“Service”). The Service is operated by André Faria (sole proprietor), Schillerpromenade 10, 12045 Berlin, Germany — see the Imprint. By creating an account, you agree to be bound by these Terms.
1. What Atlas Ally Is
Atlas Ally is a managed private AI agent service. When you sign up, we provision a dedicated virtual private server (VPS) on your behalf, install your personal AI agent on it, and connect that agent to integrations you choose (email, Slack, Telegram, etc.).
Operator access disclosure: Because Atlas Ally provisions and operates your server infrastructure on your behalf, our support and operations team may access your server for maintenance, security patching, incident response, and support purposes. We will not read your personal content unless strictly necessary to diagnose a problem you have reported, and we will not share it with third parties except as described in the Privacy Policy.
2. Agent Memory & Platform Sync
Your agent builds a memory of facts and preferences over time. By default, a summary of this memory may be synced from your server to the Atlas Ally platform to power the Memory view in your dashboard. You can opt out of this sync at any time in Settings.
3. Your Account
- You must be at least 16 years old (or the age of digital consent in your country) to use the Service.
- You are responsible for keeping your login credentials secure.
- You must not share your account or allow others to access it.
- You must not use the Service for unlawful purposes or to send spam.
4. Billing & Cancellation
Subscriptions are billed in advance, monthly or annually depending on the plan you choose. You can cancel at any time from Settings; your access continues until the end of the current billing period.
30-day money-back guarantee. If Atlas Ally is not for you, email support@atlasally.com within 30 days of your first paid subscription (monthly or annual) and we will refund the full amount of that first payment — no questions asked. The refund is issued to your original payment method, and your agent and its server are decommissioned once the refund is processed (you can export your data first, see our Privacy Policy). The guarantee applies once per customer and covers your first payment only.
Beyond the guarantee, refunds are not provided for renewals or partial billing periods except where required by law. Nothing in this section limits your statutory rights, including any withdrawal rights under EU consumer law.
5. Service Availability
We aim for high availability but do not guarantee any specific uptime. We may perform scheduled maintenance with advance notice. During maintenance, your agent may be temporarily unavailable.
6. Limitation of Liability
To the fullest extent permitted by law, Atlas Ally is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you in any month shall not exceed the amount you paid us in that month.
7. Changes to These Terms
We may update these Terms. We will notify you by email or in-app at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance of the revised Terms.
8. Governing Law
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer residing in the European Union, the mandatory consumer-protection provisions of the law of your country of residence remain unaffected, and any statutory jurisdiction rules in your favour continue to apply.
9. Contact
Questions about these Terms: support@atlasally.com